Reporting to the VP, Managed Services Operations, the Director of Managed Services oversees all aspects of service engagements, operational performance, transformative initiatives, direct and indirect resource management, contractual lifecycles, financial profit and loss statements, governance and reviews, vendor management, and escalation management. The position manages department-level deadlines and deliverables.
Play a key role in the day-to-day processing of customer orders by supporting our Pharmacy and Fulfillment partners and internal stakeholders in identifying and resolving order issues. Focus on driving order issue resolution, maintaining data accuracy, and supporting process improvements. Serve as a liaison between local operations and the Order Management team, building relationships that surface insights and strengthen collaboration.
SSS Manager LATAM position hires, develops, enables, and engages their team in Site Support Solutions to ensure an elevated level of performance and exceptional customer experience. The manager will provide daily support to all SSS team members to drive study results and help in the complexities of study operations.
As a Senior Project Manager you'll be key on projects, offering your knowledge and expertise to bear in your management of assigned projects, also supporting the training and guidance of more junior Project Managers. You'll manage quantitative projects through entire project life cycle including all aspects of managing clients, partners and healthcare professional sample.
Understanding project needs for ongoing parts sales and equipment rehabilitation work. Develop, maintain, and actively update Veolia field service schedule. Effectively communicate with colleagues, contractors, engineers, end users on field related activities. Drive scheduling activities and ensure project field needs are professionally managed.
The Customer Experience Manager will lead a team of 15–25 Customer Experience Advocates supporting inquiries from Protective Life customers. Responsibilities include ensuring accurate service and enhancing the customer experience. The manager will foster a supportive team environment and champion the growth of team members.
Drive meaningful impact across all functions at one of the fastest growing tech companies. As a member of StratOps, you’ll operate at the center of Cribl’s most important initiatives from leading annual planning to NPI. Partner directly with executive leadership and cross-functional teams to define strategy, turn it into action, and ensure disciplined execution as we scale. This is a high-impact role for someone who thrives in ambiguity.